bv77's Privacy Policy — Your Information Is Safe With Us

bv77 ("we", "our", or "platform") provides a safe and reliable online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") explains in detail what information we collect about you when you use the bv77.bar website, how we use that information, when we share it, and how we keep it protected.

By accessing this website or registering on it, you are considered to have accepted the terms of this Policy. We ask that you read this Policy in full before using our platform.

This Policy applies alongside our Terms & Conditions and Responsible Gaming Guidelines.

bv77 may collect the following types of information to provide and improve its services:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Permanent address and contact details
• Mobile number and email address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account details (for completing transactions)
• Deposit and withdrawal transaction history
• Payment method verification details

2.3 Activity Information

• Betting and gaming activity records
• Login times, session duration, and browsing behaviour on the platform
• VIP tier and bonus usage history
• Records of communications with the support team

2.4 Technical Information

• IP address and device type
• Browser details and operating system
• Cookies and session data
• Referral source and page visit logs

We collect your information in the following ways:

3.1 Information You Provide Directly

When you create an account at bv77, complete a transaction, contact our support team, or take part in promotional offers, you voluntarily provide information.

3.2 Automatically Collected Information

When you use our website, certain technical information is automatically collected through cookies, pixel tags, and similar technologies. This includes your browsing behaviour, session data, and device information.

3.3 Information Received From Third Parties

We may receive a limited amount of information from trusted third-party service providers for the purposes of identity verification, fraud prevention, or monitoring financial transactions.

bv77 uses collected information for the following lawful purposes:

• Service Delivery: Managing accounts, processing transactions, and ensuring access to betting features.
• Identity Verification: Ensuring account security and confirming age verification.
• Financial Security: Preventing fraud, money laundering, and unauthorised transactions.
• Customer Support: Resolving your questions and complaints.
• Platform Improvement: Analysing user experience to improve service quality.
• Responsible Gaming: Identifying unusual gaming behaviour and providing assistance.
• Relevant Communications: Keeping you informed about bonuses, promotions, and important updates.
• Legal Compliance: Adhering to applicable laws and regulations.

We never sell your information to third parties for marketing purposes.

bv77 may share your personal information in limited and specific circumstances. Information may be shared with third parties in the following cases:

5.1 Service Providers

Only the necessary information is shared with contracted service providers for payment processing, identity verification, cybersecurity, and technical support. These providers are required to process information according to our instructions and may not use it for their own purposes.

5.2 Disclosure for Legal Reasons

Information may be disclosed to comply with a court order, a lawful request from a government authority, or applicable legal obligations. Where possible, we will try to notify you in advance in such cases.

5.3 Business Transfers

In the event of a merger, acquisition, or transfer of assets, user information may be transferred. If such a change occurs, we will notify you in a timely manner.

5.4 Sharing With Consent

For any sharing beyond what is described above, we will obtain your explicit consent.

Cookies and similar tracking technologies are used on the bv77 website. Cookies are small data files stored in your browser that help us improve our services.

6.1 Types of Cookies

• Essential Cookies: To ensure the basic functionality of the website — maintaining login sessions, security checks, and so on.
• Functionality Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand how users are using the site.

6.2 Cookie Controls

You can disable cookies through your browser settings. However, doing so may limit some platform features and affect your overall experience.

bv77 retains your information for as long as necessary to provide services, meet legal obligations, or serve legitimate business purposes.

7.1 Retention Periods

• Account information: For the full duration the account is active, and for a defined period after closure as required by applicable law.
• Transaction records: Retained for an extended period in compliance with financial regulations.
• Communication records: For a defined period in case of potential dispute resolution.

7.2 Requests for Data Deletion

You can contact us at any time to request deletion of information beyond legal obligations. Information that must be retained after account closure under financial regulations cannot be deleted by us.

bv77 maintains industry-standard technical and administrative security measures to ensure the safety of your information.

We acknowledge, however, that transmitting information over the internet or storing it electronically is not completely secure. We use industry-standard protections but cannot guarantee absolute security. Contact us about any security concerns.

As a bv77 user, you have the following rights regarding your own information:

9.1 Right to Access Your Information

You can request a copy of the information we hold about you.

9.2 Right to Correct Your Information

If your profile contains incorrect or incomplete information, you can request that it be corrected.

9.3 Right to Delete Your Information

In certain circumstances, particularly for information beyond legal obligations, you can request deletion of your data.

9.4 Right to Object to Processing

You can object to marketing communications or certain types of data processing.

9.5 Right to Data Portability

You can request your information in a structured, machine-readable format.

To exercise these rights, contact us through our support channels. We will process lawful requests in a timely manner.

Our website may occasionally contain links to third-party websites. Following these links will take you outside bv77's control. We are not responsible for the privacy policies of third-party websites. You are advised to read the privacy policy of any external site before visiting it.

bv77 is for users aged 21 and above only. We do not knowingly collect information from minors. Age verification is mandatory during account registration. If we become aware that information has been collected from a minor, it will be deleted immediately and the associated account will be closed.

To learn more about the protection of minors, see our Responsible Gaming Guidelines.

bv77 reserves the right to update this privacy policy at any time. For significant changes, we will notify you in the following ways:

• Displaying a prominent notice on the website
• Sending a notification to your registered email or mobile number
• Requesting acknowledgment of the changes at login

Continuing to use the platform after the updated policy is published will be considered as your acceptance of the new policy. Visit this page regularly to stay informed about how your information is protected.

If you have any questions or concerns about this privacy policy, or if you wish to exercise your data rights, please contact us:

We provide support in both Bengali and English and will process your request as quickly as possible.