bv77 Terms & Conditions

About the Platform

bv77 is an online betting and casino platform that provides various gaming services for players in Bangladesh. The platform offers users sports betting, slot games, casino games, and many other entertainment gaming experiences.

• "Platform" refers to bv77's website, application, and all associated services.
• "User" or "Member" refers to any person registered on the platform.
• "Service" refers to all gaming, betting, and financial transaction services provided through bv77.
• "Account" refers to a user's own registered gaming account.

Changes to Terms

bv77 reserves the right to change, amend, or update these terms and conditions at any time. Updated terms will take effect from the date of publication. Users are advised to visit this page regularly to stay informed. Continued use of the platform after any changes will be considered acceptance of the new terms.

Age & Eligibility Requirements

To open an account and use services on the bv77 platform, the following eligibility requirements must be met:

• The applicant must be 21 years of age or older.
• The applicant must open an account voluntarily and in a sound state of mind.
• A person may operate only one account; multiple accounts are strictly prohibited.
• All information provided at the time of registration must be true and accurate.
• The account may not be operated on behalf of any third party.

Identity Verification (KYC)

bv77 reserves the right to verify the identity of users. A government-issued ID, proof of address, or other documents may be requested when necessary. Withdrawals may be temporarily put on hold until identity verification is complete. Repeatedly providing false information may result in permanent account closure and forfeiture of any remaining balance.

Account Security

It is entirely the user's responsibility to maintain the security of their own account. Users are advised not to share their password with anyone, to use a strong password, and to notify the support team immediately if any suspicious activity is noticed. bv77 is not liable for any loss caused by unauthorized access.

Deposit Terms

To make a deposit at bv77, only a mobile banking account registered in your own name may be used. Deposits from third-party accounts are strictly prohibited. Rocket is the mobile banking service of Dutch-Bangla Bank. It is advised to keep the relevant reference number for each deposit transaction to ensure it is processed correctly.

Withdrawal Terms

Withdrawal requests will only be processed to the same payment method used for the deposit. Before withdrawing, you must ensure that all bonus wagering requirements have been met. bv77 reserves the right to temporarily hold unusual or suspicious withdrawal requests for review and investigation.

• Funds available for withdrawal must have been earned through legitimate gaming activity.
• Bonuses will only be withdrawable after the specified wagering requirements have been met.
• Large withdrawals may be delayed if account verification is not complete.

Welcome Bonus

bv77 offers new members a 120% bonus on their first deposit, up to a maximum of ৳5,000. Bonus example: depositing ৳1,000 gives a ৳1,200 bonus for a total balance of ৳2,200. Or depositing ৳10,000 gives a maximum bonus of ৳5,000 for a total balance of ৳15,000.

Wagering Requirements

The wagering requirement for the welcome bonus is 10 times the bonus amount. For example: receiving a ৳1,200 bonus means a total of ৳12,000 (1,200 × 10) in bets must be completed before the bonus funds can be withdrawn. Wagering is calculated on the bonus amount only, not on the deposit amount.

• Bonuses cannot be withdrawn if wagering has not been completed.
• Wagering contribution rates may differ for certain game categories.
• bv77 reserves the right to change or cancel bonus offers at any time.
• If bonus abuse or manipulation is detected, the account may be closed.

VIP & Cashback Program

bv77's VIP program has five tiers. Weekly cashback benefits are available at each tier:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.5% weekly cashback
• Gold — up to 0.7% weekly cashback
• Platinum — up to 1.0% weekly cashback
• Diamond — up to 1.2% weekly cashback

VIP tier progression is determined based on user activity. bv77 reserves the right to change the terms of the VIP program.

Prohibited Conduct

The following activities are strictly prohibited on the bv77 platform:

• Creating or operating multiple accounts.
• Using fraudulent tactics to obtain bonus benefits.
• Placing bets using other people's accounts or on behalf of others.
• Money laundering or transactions involving illegal funds.
• Using bots, automated software, or artificial intelligence to play games.
• Attempting to hack the platform's systems or software.
• Threatening, harassing, or discriminating against other users.
• Operating an account using a false identity.

Consequences of Violations

If a user is found to be involved in the prohibited activities above or there is evidence of a rule violation, bv77 may take the following actions:

• Temporarily suspending the account.
• Permanently closing the account.
• Forfeiting earned bonuses and winnings.
• Notifying the relevant authorities if necessary.

Bet Acceptance & Cancellation Terms

bv77 reserves the right to accept, reject, or set limits on any bet. Bets accepted at incorrect odds due to a technical error, system failure, or unintentional mistake will be considered void and the staked amount will be refunded. Specific rules apply separately for sports betting.

Dispute of Results

In the event of any dispute over a game result, the logs and data stored on bv77's servers will be considered final. If a discrepancy is found between the game provider's system and bv77's system, a decision will be made after verifying data from both sides. Users may contact the support team regarding any matter.

System & Technical Failures

If a connection is lost mid-game due to an internet disconnection, power outage, or other technical issue, the game will resume from the last state saved on the server. bv77 is not liable for issues caused by external factors, but the support team will always be available to help find a resolution.

Collection of Personal Information

bv77 collects and processes users' personal information for the purpose of providing services. This information includes name, contact details, payment information, and gaming activity data. Detailed information on data protection can be found on our Privacy Policy page.

Data Security

bv77 uses SSL encryption and modern security technology to keep user data safe. Financial transaction data is stored in accordance with the highest security protocols. Data is shared with third parties only where necessary for service delivery or where required by law.

Responsible Gaming Commitment

bv77 takes responsible gaming seriously. Gambling should be a recreational activity and should never be considered a source of income. We advise users to play within their means and provide support for those experiencing difficulty controlling their gaming.

• Set your own deposit and loss limits.
• Contact support if you notice signs of addictive behaviour.
• Keep minors away from accessing the platform.
• Visit our Responsible Gaming page for more information.

Self-Exclusion

If any user feels that gaming is having a negative impact on their life, they may request a temporary or permanent self-exclusion through the support team. bv77 processes this request with the highest priority.

Account Closure by User

Any user may request to close their account at any time. Before the account is closed, the opportunity to withdraw any remaining valid balance will be provided, however unfulfilled bonuses will be forfeited. Account closure requests must be made through the support channel.

Account Closure by bv77

bv77 reserves the right to close any account in the following circumstances:

• Evidence of repeated violations of the terms and conditions.
• Fraudulent activity is detected.
• Refusal to complete identity verification.
• Accounts that have been inactive for an extended period (generally more than 12 months).
• For legal or regulatory reasons.

Limitation of Liability

bv77 will not be liable under any circumstances for indirect, incidental, or speculative damages. bv77 is not liable for losses caused by technical failures, third-party system errors, or issues with a user's own device. The platform provides its services on an "as is" basis and uninterrupted service cannot be guaranteed.

Dispute Resolution

In the event of any dispute or complaint, users are advised to contact bv77's support team first. The support team will make every effort to resolve the matter. Complaints can be submitted via 24/7 live chat or email ([email protected]). bv77's decision will be considered final in all disputes.

Applicable Law

These terms and conditions are governed by applicable laws and regulations. bv77 believes in the principles of fair play and transparency as a safe and reliable platform. Users are responsible for complying with the applicable laws of their own country.

Support Channels

The following channels can be used to contact bv77. Our support team is ready to assist in both Bengali and English, seven days a week, twenty-four hours a day:

• Live Chat: 24/7 direct support, for the fastest resolution.
• Email: [email protected]

Contact our support team for any questions or clarifications regarding the terms. bv77 is committed to ensuring user satisfaction at all times.